Find information about UK and international delivery, shipping times, customs charges, returns and refunds when buying from Action Slot Racing.

Shipping

Rest of the world

Returns

UK Shipping

All deliveries are tracked and insured, giving you confidence that your order will arrive safely. 

We offer fast delivery and standard delivery for UK customers, with the available options shown clearly at checkout. If you are outside the UK and require a quicker delivery service, please contact us and we will do our best to help.

UK shipping is FREE for standard delivery, while fast delivery (up to 2 working days) costs a maximum of £7.99 or £9.99 depending on weight for as many items as you wish in a single parcel. We also offer a next working day guaranteed service. All shipping costs are calculated automatically at checkout based on the weight of your order and your destination country, meaning the more items you add to your parcel, the more you save on shipping. 

Our UK shipping covers all areas with a UK postcode, including the Isle of Man, the Highlands, and Northern Ireland. We use one clear set of prices across the whole UK. Most parcels are sent using tracked Royal Mail or Parcelforce, and an automated email with tracking details will be sent when available. Orders are shipped from Sherwood Forest, Nottinghamshire, England.

Expected delivery dates are estimates provided by the courier. We cannot delay, pause, or store shipments, and all orders are dispatched within the stated handling time.

If your parcel appears to be delayed or has not arrived within 24 days, please contact us so we can make a claim with the courier. If delivery is attempted and the parcel is taken to a local depot, it is the customer’s responsibility to collect it or follow the tracking instructions. Returned parcels can be re-sent upon payment of shipping or refunded minus delivery costs.

FAQs for UK shipping

When will I receive my item?

If you have selected "Standard Shipping - Approximately 5 working days" at checkout - This means your item will be with you within approximately one week to the UK. Hopefully it is quicker, this is just an estimate.

If you have selected "Up to 2 working days" then it should be with you next working day, or the day after at the latest. Please note that Saturdays, Sundays and Bank Holidays are NOT working days.

If you have paid for standard shipping and now wish to upgrade, then please contact us.

Please order before 2pm if you would like a fast shipping item posted on the same day.

Note that tracked 24 is not a guaranteed service by Royal Mail/Parcelforce. We will ship it in time but they do not guarantee delivery.

With regard to your order, you will receive automated emails from us during the progress of your order. The first email will have been an order acknowledgement saying we are preparing your item for shipping and will let you know as soon as it has been dispatched. The second email will say it has been dispatched and include tracking information so you will be able to see the progress of your parcel. If you haven't received an email from us to acknowledge the order, please check your spam folder. If you have not received an email, please message us.
Please let us know if you require any further information and we will be happy to help. 

When will you post my item?

Please read the above FAQ first, but if you have selected "Standard Shipping - Approximately 5 working days" at checkout, we will post within approximately 3 working days. 

If you have selected "Up to 2 working days" or "Guaranteed Next Working Day" we will ship on the same working day, if you have placed the order before 2pm.

Can you remove the VAT so that I can reclaim it?

All used items and almost all other items, on the website, cannot have VAT "removed" under the margin scheme. Therefore you cannot reclaim it as input tax. Because VAT isn't charged separately on your purchase invoice, there is no VAT to claim back. 

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Rest of the world

We ship worldwide using tracked shipping.

Shipping prices are shown at checkout. This means that you do not need to contact us to ask for a shipping quote. Once you add your items to your basket, the shipping price will be displayed, before you pay. If you have done this and would still like us to quote you for shipping, please ask and we will be happy to get you a price.

Please contact us if your country is not listed. 

The shipping prices are defined by our courier and based on weight, size and value. Prices include insurance and packaging materials. See further down this page for taxes.

We try to get a balance between reliability and speed and so we ship using reliable couriers but we may be able to quote for cheaper or faster shipping. Please email us and we will be happy to quote.

International Shipping, Duties & Taxes

At Action Slot Racing, we ship worldwide and aim to make international delivery as clear and straightforward as possible. Please read the information below carefully before placing your order.

United States (USA)

What we collect at checkout

• Import duties/customs charges: ✔ Collected
• Sales tax/state tax: ✘ Not collected

Orders shipped to the USA are sent using a partially prepaid service. Import duties are collected during checkout where applicable, helping reduce customs delays and unexpected import charges on delivery.

However, US state sales taxes are not collected by us and may still be payable separately depending on your local state regulations.

European Union (EU)

What we collect at checkout

• Import VAT/Sales Tax: ✔ Collected
• Import duties/customs charges: ✔ Collected

EU orders are generally shipped using a DDP (Delivered Duty Paid) service. This means taxes and import duties are collected before dispatch so your parcel can clear customs more smoothly with fewer unexpected charges on arrival.

Rest of World

What we collect at checkout

• Import VAT/Sales Tax: ✘ Not collected
• Import duties/customs charges: ✘ Not collected

For countries outside the USA and EU, orders are normally shipped on a DDU/ DAP basis. This means any local import taxes, Import VAT, customs duties, clearance fees or handling charges are the responsibility of the customer once the parcel arrives in the destination country.

Please check your country’s import regulations before ordering.

What Does DDP Mean?

DDP stands for Delivered Duty Paid.

This means:

• Duties and import taxes are collected before shipping
• The courier pays customs charges on your behalf
• Your parcel is less likely to be delayed by customs
• You should not normally receive additional import invoices upon delivery

What Does DDU / DAP Mean?

DDU (Delivered Duty Unpaid), now more commonly called DAP (Delivered At Place), means:

• Duties and taxes are NOT collected at checkout
• Your local customs authority may charge import fees
• The courier may request payment before delivery
• Customs delays are possible depending on local regulations

Important Information

• Import regulations vary by country
• Customs charges are set by your local government, not by Action Slot Racing
• Refused parcels due to unpaid customs fees may incur return shipping and customs charges
• Shipping times may be affected by customs processing

International FAQs

One question that we are often asked: Can you send the package as friend or family or change the invoice to be lower than actual etc? We can't, sorry. To make this clear: we cannot alter the invoice in any way. The invoice is printed automatically for customs so whatever information you write in the order, is the information used on the invoice. If you need to amend any details, we can cancel the order and you can place the order again.

Will I have to pay customs charges?
This depends on your country. USA and EU orders generally have duties collected in advance. Most other international destinations may require payment upon import. The exact taxes, duties and charges applicable to an order are determined by the destination country and the tax and customs rules applicable to that shipment.

Why have I received a customs invoice?
If your order was shipped DDU/DAP, local taxes and import fees are payable by the recipient and are outside our control.

Are customs fees refundable?
No. Customs duties, import VAT and brokerage fees charged by your country are non-refundable. If you refuse custom's charges and the parcel is returned to us, any return shipping charges or customs fees incurred may be deducted from your refund.

Will customs delay my order?
Occasionally, yes. Customs inspections and processing times vary by country and are outside our control.

Who should I contact about customs charges?
Your local customs office or courier will be able to provide the most accurate information regarding import charges in your country.

Can you remove the UK VAT so that I can reclaim it?
All used items and almost all other items, on the website, cannot have UK VAT "removed" under the margin scheme. Therefore you cannot reclaim it as input tax. Because UK VAT isn't charged separately on your purchase invoice, there is no VAT to claim back.

Returns

To request a return, please click HERE to access your account. There, you can make an automated return, quickly and easily.

We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us as soon as possible so that we can help.

Our returns policy includes both our own voluntary returns arrangements and your statutory consumer rights. Nothing in this policy affects or limits your statutory rights.

Change-of-Mind Returns

For online purchases, you normally have the right to cancel your order within 14 days of receiving the goods, without giving a reason. You then normally have a further 14 days to return the goods after notifying us of your cancellation.

To request a return, please contact us before sending the item back so that we can provide the appropriate return instructions.

We also offer free UK return shipping for eligible change-of-mind returns requested within 7 days of delivery. This free-return service is an additional benefit we provide and does not affect your statutory 14-day cancellation rights.

For change-of-mind returns made after our 7-day free-return period, the reasonable cost of returning the goods will normally be the customer's responsibility.

If you arrange and pay for your own return shipping, please contact us before posting the item so that we can confirm the appropriate return method and any applicable shipping arrangements.

Where goods are faulty, damaged, incomplete, incorrectly described or otherwise do not conform to the contract, we will cover the reasonable cost of returning them where required by law. We may provide a prepaid return label, arrange collection or agree another suitable method of return.

Returning an Item

For change-of-mind returns, please return the item complete and in the same condition in which you received it, allowing only for handling reasonably necessary to establish the nature, characteristics and functioning of the goods.

We ask that items are returned with their original packaging, accessories, instructions and other components where applicable.

If goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, and this results in a reduction in their value, we may make a reasonable deduction from the refund where permitted by law.

For example, opening packaging to inspect an item does not automatically remove your statutory cancellation rights. However, using or altering an item beyond what is reasonably necessary may result in a deduction where the law permits one.

Packs and Sets

Where an item is supplied as a complete pack or set, the entire pack or set must be returned for a change-of-mind return.

For example, if a pack contains 12 curves, we cannot accept 3 curves as a change-of-mind return. The complete pack must be returned.

This does not affect your statutory rights where individual components are faulty, damaged, missing or otherwise do not conform to the contract.

Faulty, Damaged, Incomplete or Incorrect Items

If you believe an item is faulty, damaged, incomplete or incorrect, please contact us and explain the problem. We may ask for photographs or other information to help us establish the issue. Please do not attempt to repair or modify a faulty item before contacting us, as this may affect the remedies available to you.

Depending on the circumstances, we may offer a repair, replacement, price reduction or refund.

If an item becomes faulty after you have received it, please contact us before returning it so that we can advise you of the appropriate procedure.

If goods are faulty or do not conform to the contract, you may have a short-term right to reject them and receive a refund. This right generally applies for 30 days from the date you received the goods, subject to the circumstances and applicable law.

Refunds

For a statutory cancellation, we will refund you without undue delay and normally no later than 14 days after the day on which we receive the returned goods, or, if earlier, the day on which you provide evidence that you have sent the goods back.

Where you cancel an online order under your statutory cancellation rights, we will refund the cost of our standard delivery service. If you selected a more expensive express or premium delivery service, we are not normally required to refund the additional cost above our standard delivery charge.

Where goods are being returned because they are faulty, damaged, incomplete, incorrectly described or otherwise do not conform to the contract, different statutory rights apply and we will deal with the return and refund in accordance with those rights.

Exchanges

If you would like an exchange, please contact us before returning an item wherever possible. However, this request does not remove or restrict any statutory right you may have.

Please include the exact full title of the product you would like as your replacement.

An exchange is subject to availability. If the requested replacement is unavailable, we will discuss the available options with you.

Return Timescales

Once you have notified us that you are cancelling an online order, goods should be returned within 14 days.

For returns made under our voluntary free-return service, we may provide specific return instructions and a return deadline.

Please contact us before returning an item so that we can provide the correct return instructions.

Return Instructions

Please contact us before sending a return, wherever possible, so that we can provide the appropriate return instructions and help ensure your return is processed correctly.

Please include your order reference and, where appropriate, the reason for the return.

If an item is returned without the information needed to identify the order, or is sent to an incorrect address, we may need to contact you before we can process the return.

Items Returned in a Different Condition

For change-of-mind returns, we may allow for any reduction in the value of goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Where permitted by law, we may make a reasonable deduction from the refund to reflect such a reduction in value.

This does not affect your statutory rights where goods are faulty, damaged, incomplete, misdescribed or otherwise do not conform to the contract.

Fast or Premium Delivery

If you paid an additional charge for express, fast or premium delivery, the additional amount above our standard delivery charge is normally non-refundable when you exercise a statutory cancellation right.

Where goods are faulty, damaged, incomplete, incorrectly described or otherwise do not conform to the contract, your statutory rights apply.

Vouchers

Vouchers are non-refundable except where otherwise required by law.

International Returns

Customers outside the UK may be responsible for the cost of returning goods where the return is due to a change of mind and the applicable law permits this.

If an international customer contacts us about goods that are faulty, damaged, incomplete, incorrectly described or otherwise do not conform to the contract, we will deal with the matter in accordance with the customer's applicable statutory rights.

Where we agree to cover the cost of an international return, we may ask the customer to obtain a shipping quotation before the return is arranged.

Damaged Returns

Please take reasonable care when packaging goods for return.

If goods are returned damaged because of inadequate packaging, we may take this into account where permitted by law.

This does not affect your rights where the goods were already faulty or damaged when supplied.

Replacements

Where a replacement is agreed, we may require the original item to be returned before the replacement is dispatched.

Where the issue concerns faulty, damaged, incomplete or incorrectly supplied goods, any replacement process will be handled in accordance with your statutory rights.

Processing Returns

We aim to process returns within 5 working days of receiving them. We will process the return within a maximum of 14 days of receiving the goods back (or receiving proof of postage).

We will contact you if there is an issue with the returned goods or if we require further information.

Statutory Rights

Nothing in this returns policy affects or limits your statutory rights.

In particular, we do not exclude or restrict your rights in relation to goods that are faulty, not as described, of unsatisfactory quality or not fit for purpose.

Where statutory rights apply, we will comply with the remedies and requirements provided by applicable consumer law.