FAQs – Answers to Common Customer Questions
FAQs
Why does my invoice show VAT at £0.00 or it is not shown at all?
An invoice shows zero VAT because we use the global accounting VAT margin scheme. According to HMRC guidance, regulations state we must not show a separate amount of VAT on the invoice for items sold under the margin scheme.
VAT is calculated only on the profit (margin), not the total selling price, and this VAT must not be shown separately. The invoice simply indicates that VAT is accounted for on the margin rather than the full amount, which commonly applies to used goods.
VAT registration GB 321957792.
Do you provide International delivery?
Yes we do. We ship worldwide. Prices are displayed at checkout, based on weight. If they do not show, please contact us.
How do I return an item?
Click on the INFO link, on the menu bar, at the top of this page and then click on Shipping & Returns. Please see our Returns Policy.
When will my order arrive?
UK customers usually receive their order within 2-7 days of purchase. International orders usually take 10 days to arrive but can take longer if the parcel gets delayed in customs.
How do I track my order?
You will receive an automated email with all tracking information.
What are your delivery options?
Delivery options are stated at the checkout. Please see our Shipping & Returns page for more information.
Can I collect?
No sorry. We only offer postal delivery on all our items.
Can I cancel my order?
You may cancel your order at any time before delivery. If any money has been collected from your credit or debit card, this will be refunded. Notification of cancellation must be in writing and sent to our postal address or emailed to actionslotracing@gmail.com Once the Goods have been delivered, you may still return them to us . Please see our Returns Policy.
What payment methods do you accept?
We accept cards and Paypal. We may be able to accept cheques, bank transfer or cash but please contact us before sending.
Do you repair cars?
No sorry. We do not offer a repair service for any items.
Can you email me when an item comes back into stock?
Of course we can. It is fully automated on our website. Just click the product that you are looking for. Click the button that says Email me when back in stock. You will then be notified. The product has to be out of stock for this button to appear.
What do the letters mean at the end of some of the titles?
The product description will give full information on each item but as a quick guide: #E means excellent, #P means poor and #A is in between. #A means good but has marks and wear. #A never means it is in bad condition. #T means tarnished (metal rails have lost their shine). People usually buy these because a quick rub with products such as a PECO rail cleaner will remove the dirt.
Sometimes, cars may have a letter at the end of the title. Usually this means nothing and is just for us to differentiate between slight variations, but sometimes they may have #M at the end which may mean no mirrors or #MS meaning no mirrors or spoiler. It is always worth reading the full advert description though.
How do I log in, log out or create my account?
You can log in here
To create an account - Place an order and fill in all your details at checkout. An account will be automatically created for you.
You can log out on the checkout screen.