Shipping

Rest of the world

Returns

Shipping

All deliveries are tracked and insured. 

We offer fast delivery and standard delivery - Options at checkout for UK. If you are outside the UK and require quicker delivery, please ask.

UK postage is FREE for standard delivery and a maximum of £7.99/£9.99 depending on weight, for fast (Up to 2 working days) delivery for as many items as you like in one parcel. We also offer a next working day guaranteed service. All prices are shown at checkout and are based on the weight of your order and your country. Therefore, the more items you add to your package, the more you will save on postage.

UK covers all parts of UK with a UK postcode including Isle Of Man, The Highlands and N Ireland etc. We have one set of shipping prices for the whole of the UK. 

Most UK items are sent by tracked Royal Mail/Parcelforce. An automated email will be sent to you with tracking information, if applicable.

We ship from Sherwood Forest, Nottinghamshire, England.

Expected delivery date is an estimate based on the courier. 

We cannot delay, pause, hold on or store your shipment. All items are posted within the stated time.

If you have not received your parcel within 24 days, please let us know. If you notify us outside this timescale, we will not be able to make a claim with the courier and therefore we will not be able to refund you.

If a parcel has been attempted delivery it will then be taken to your local delivery depot. If you fail to collect from your local depot, the parcel may be returned to us. Once we receive the parcel back, we will then offer for you to pay postage again or refund minus postage costs. It is your responsibility to observe tracking information of the location of you parcel.

Fast Shipping (up to 2 working days)

Fast shipping is UK only. Cut off time, for ordering, is 2pm. If the order is placed after this time then the 2 working days starts from 2pm the following working day. It is likely that you will receive the parcel on the next working day after we dispatch it but Royal Mail sometimes take a day longer. Working days are Monday to Friday.

Delivery Guaranteed by 1pm Next Working Day

Next working day guaranteed delivery before 1pm is for the UK only. Cut off time, for ordering, is 2pm. If the order is placed after this time then the working days starts from 2pm the following working day. Working days are Monday to Friday. This is a guaranteed service, by the courier, and provided the service isn't delayed by such things as severe weather, mechanical failure or events beyond the courier's control. Full details are available on the courier's websites.

No collection, sorry. We only offer postal delivery on all our items.

FAQs

When will I receive my item?

If you have selected "Standard Shipping - Approx 5 working days" at checkout - This means your item will be with you within approximately one week to the UK. Hopefully it is quicker, this is just an estimate.

If you have selected "Up to 2 working days" then it should be with you next working day, or the day after at the latest. Please note that Saturdays, Sundays and Bank Holidays are NOT working days.

If you have paid for standard shipping and now wish to upgrade, then please contact us.

Please order before 2pm if you would like a fast shipping item posting on the same day.

Note that tracked 24 is not a guaranteed service by Royal Mail/Parcelforce. We will post it in time but they do not guarantee delivery.

With regard to your order, you will receive automated emails from us during the progress of your order. The first email will have been an order acknowledgement saying we are preparing your item for postage and will let you know as soon as it is posted. The second email will say it has been dispatched and include tracking information so you will be able to see the progress of your parcel. If you haven't received an email from us to acknowledge the order, please check your spam folder. If you have not received an email, please message us.
Please let us know if you require any further information and we will be happy to help.

When will you post my item?

Please read the above FAQ first, but if you have selected "Standard Shipping - Approx 5 working days" at checkout, we will post within approximately 3 working days. 

If you have selected "Up to 2 working days" or "Guaranteed Next Working Day" we will post on the same working day, if you have placed the order before 2pm.

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Rest of the world

Shipping prices are shown at checkout. Please contact us if your country is not listed. We ship worldwide using tracked shipping.

The shipping prices are defined by our courier and based on weight, size and value. Prices include insurance and packaging materials. See further down this page for taxes.

We try to get a balance between reliability and speed and so we ship using reliable couriers but we may be able to quote for cheaper or faster shipping. Please email us and we will be happy to quote.

We are registered for IOSS and our website automatically calculates any import duty costs for you.

EU countries Import taxes are included in the total for EU countries under the IOSS threshold of 150 Euros. This tax information will be shown at checkout. This means you do not have to pay any extra upon delivery of your parcel. Orders under €150 benefit from expedited customs processing, resulting in faster delivery times.

If a courier attempts to charge you for import tax and your parcel is under €150 then DO NOT pay it. You will already have paid it and so do not need to pay it again. Provide the courier with the invoice as proof. Please ask us if you would like an electronic copy. We cannot refund you for any payments you have made to a courier.

For orders over 150 Euros, UK VAT is removed and you will be required to pay taxes and duties. 

Outside the EU VAT is removed at checkout and you will be responsible for all taxes and duties. 

FAQs

One question that we are often asked: Can you send the package as friend or family or change the invoice to be lower than actual etc? We can't, sorry. To make this clear: we cannot alter the invoice in any way. The invoice is printed automatically for customs so whatever information you write in the order, is the information used on the invoice. If you need to amend any details, we can cancel the order and you can place the order again.

What is the cost of the tax fees when the purchase price is above €150?
The amount of tax you will pay depends on your country. See link below.

Does the threshold of €150 apply to shipping + total cost of the products purchased or does it apply to the products only?
Customs duty threshold of €150, excludes transport and insurance costs.

More info:

Click here to go to the European Commission website

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Returns

To request a return, please click HERE to access your account.

Free returns or exchanges (UK only) up to 7 days after delivery. 

We want you to be totally satisfied with every purchase you make from us. If you are not completely happy with your purchase, please contact us within 14 days of delivery. We offer a no quibble return policy within 14 days. We cannot extend this 14 day deadline under any circumstances, sorry.

If you would like to have an exchange, please include a note with the exact full title of the advert of the item you require. 

We cannot accept part of a package as a return. For example, if we supply a pack of 12 curves, we cannot accept 3 curves back because they are unwanted. You must return all 12.

Only one free return per order. For example, if you order a car and a piece of track and return the car using the free returns, you cannot then use the free returns to return the track at a later date. You would be able to return the track and the car in the same return package though.

If you return an item, and pay for your own postage, we cannot refund that postage amount. Our free returns are based on us sending you a prepaid return label.

Once you have contacted us and arranged to return an item, it must be returned within 10 days. It cannot be returned after this time.

We cannot refund fast shipping charges with returns. If you return an item that you paid extra for fast shipping then we cannot refund the fast shipping charge because this has already been paid to the courier.

Vouchers are non-refundable.

Returning an item

The item must be unused, complete and with original packaging. 

Used items - We reserve the right to reduce the amount of refund if the item(s) are not in saleable condition.

New items - We reserve the right to reduce the amount of refund if the item(s) are not in saleable condition, have been used or not in original packaging. Value of used items compared to new is generally a third but we will calculate the exact value. So, for example, if you return a £99 item that was new and is now opened or used, we would refund £33.

To be eligible for a return, your item must be in the same condition that you received it.

Please include your order reference and reason for return.
We cannot accept items without return authorisation.

If an item is returned to us and it is an unauthorised return, or if it is not returned in the condition it was supplied, we may contact you and ask if you would like to pay to have it shipped to you or refunded at a proportion of its original value. We will report our findings to you and you can then decide whether to pay to ship the item(s) to you (£5 per parcel to UK)) or it can be disposed of. If you wish to pay extra for guaranteed post then we can quote for this if requested. If we receive no payment or decision, it will be stored for 7 days and then disposed of. 

Please allow up to 5 working days from receipt for us to action returns and 14 working days during busy periods - November to January.

International customers (outside UK) pay return shipping costs.

International customers (outside UK) - If we have agreed there is a fault or error with your item(s), we may refund as a preference to sending a replacement.

If we do decide to pay for an international return, then we will ask you to obtain a shipping quote and we can only pay a similar cost to what it would cost us to post out to you.

If an item is returned broken (that was not broken in the description or mentioned in your return) then we reserve the right to return it to you without a refund. 

Your statutory rights are not affected.