Shipping & Returns
All prices are shown at checkout and are based on the weight of your order and your country. Therefore, the more items you add to your package, the more you will save on postage.
Most UK items are sent by tracked Royal Mail. An automated email will be sent to you with tracking information, if applicable.
We have one set of shipping prices for the whole of the UK. Therefore, shipping to the Scottish Highlands, Northern Ireland, Isle Of Man etc is the same price as London, for example.
We ship from Sherwood Forest, Nottinghamshire, England.
We offer standard delivery and faster delivery. Expected delivery date is an estimate based on the courier. Neither service is guaranteed but are very reliable. If you would like your package to arrive by a certain time (guaranteed delivery), please contact us for a quote. Postage prices start at £6.
Rest of the world Prices are shown at checkout. Please contact us if your country is not listed. We ship worldwide.
We want you to be totally satisfied with every purchase you make from us. If you are not completely happy with your purchase, please contact us within 14 days of delivery and we will help.
You can send an item back for a refund or an exchange up to 14 days after purchase. If you would like to have an exchange, please include payment to cover return postage. If you are unsure how much to include, please ask.
We cannot accept part of a package as a return. For example, if we supply a pack of 12 curves, we cannot accept 3 curves back because they are unwanted. You must return all 12.
Returning an item
The item must be unused, complete and with original packaging. Please include your order reference and reason for return.
Please contact us for return authorisation and return address. We cannot accept items without return authorisation.
The cost of postage for returns are to be covered by you. We cannot refund postage costs.
If an item is returned to us and found to be not faulty or it is an unauthorised return, we may contact you and ask if you would like to pay to have it shipped to you. We will report our findings to you and you can then decide whether to pay to ship the item(s) to you (£4 per parcel to UK not exceeding 1m or 5kg) or it can be disposed of. If you wish to pay extra for guaranteed post then we can quote for this if requested. If we receive no payment, it will be stored for 14 days and then disposed of.
Your statutory rights are not affected.